Dear Ariele,
I just spoke to Mr. Andalman and heard the good news. I do want to thank you personally about the patience, diligence and detailed answers you provided to every single e-mail I have been sending you for a couple of years. They were coming back almost the next minute after I have sent mine. This was the quality of mine which I lost when I got sick. With so many cases coming to your desk, forms, letters, calls from people like me, only special type of people can do what you do. I am really grateful to have had you work on my case.
Thank you very much!
Sincerely,
MC